Refund policy

We have a 30 day return policy, which means you have 30 days from receiving your order to request a return.

To be eligible for a return, items must be returned in the same condition in which they were received. Items must be unworn, unused and, where applicable, in their original packaging.

Items must be returned laid flat and packaged carefully to prevent creasing or damage during transit. Please do not fold, squash or tightly package items.

If an item is returned with creasing, marks, damage, signs of wear or in a condition that means it cannot be resold as new, we reserve the right to reduce the amount refunded to reflect any loss in value. If an item is returned in a condition that means it cannot be resold, a refund may not be available.

To request a return, please contact us at wildpawslondon@hotmail.com before sending your item back. Items returned without first requesting a return may not be accepted.

Please include a note inside your return with your name and order number so we can identify your order when it arrives.

Return postage

Customers are responsible for all return postage costs unless the item received is faulty, damaged or incorrect.

All returns must be sent using a tracked postal service. Please keep your postage receipt and tracking information until we have confirmed that your return has been received.

Wild Paws London cannot be held responsible for returned parcels that are lost or damaged in transit.

Sale items and gift cards

Sale items are final sale and cannot be returned or exchanged.

Unfortunately, we are also unable to accept returns or exchanges on gift cards.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty or damaged, or if you have received the wrong item. Please provide photographs where possible so we can assess the issue and put things right.

Exchanges

If you would like to exchange an eligible item for a different size, please contact us before returning your order.

Customers are responsible for return postage costs for exchanges unless the item received was faulty, damaged or incorrect.

Sale items cannot be exchanged.

Refunds

Once your return has been received, we will inspect the items and let you know whether your refund has been approved and whether any deduction is required due to the condition of the returned item.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at wildpawslondon@hotmail.com.